Refund & Cancellation Policy

Please review this policy before purchasing. Because Solis Academy programs include proprietary digital materials and may provide immediate access, the following terms apply unless a course page or written agreement expressly states different terms.

All paid digital course and downloadable-product sales are final once account access, a download, or course materials have been delivered. We do not provide refunds because a student changes their mind, does not complete a program, does not sit for an exam, does not pass an exam, or no longer needs the materials.

If you are charged more than once for the same purchase, do not receive the access you purchased, or experience a verified technical issue that we cannot reasonably resolve, email info@solisacademyofaesthetics.com within seven calendar days of purchase. We will review the transaction and, when appropriate, correct the charge, restore access, provide a replacement, issue course credit, or issue a refund.

Choosing a payment plan is a commitment to pay the full plan price; it is not a month-to-month subscription. For Solis Mastery, the payment plan is two payments of $215. Course access may be suspended after a missed or declined payment. Unless required by law or expressly approved by Solis Academy in writing, cancellation of access does not erase installments already due or the remaining committed balance.

The $200 Foundations-to-Mastery upgrade is available only to eligible Foundations students and is final once Mastery access or materials are delivered.

Appointments may be rescheduled once without penalty when notice is received at least 24 hours before the scheduled start time. Cancellations or rescheduling requests made less than 24 hours before the appointment, late arrivals that prevent the session from being completed, and no-shows are nonrefundable and may result in forfeiture of the session.

If Solis Academy cancels a paid appointment, you may choose a rescheduled appointment or a refund of the amount paid for that appointment.

Refund, transfer, and cancellation terms for a live event, workshop, cohort, or in-person program will be disclosed on its registration page. Those event-specific terms control. If no separate terms are shown, registration is final, but you may request a one-time transfer to a future equivalent offering at least seven calendar days before the event, subject to availability.

Email info@solisacademyofaesthetics.com with your full name, purchase email, program or service, purchase date, and the reason for your request. Approved refunds are returned to the original payment method, generally within 7–10 business days after approval; your financial institution may require additional processing time.

Nothing in this policy limits rights that cannot legally be waived. Before initiating a payment dispute, please contact us so we can investigate access, billing, or technical issues. Fraudulent disputes or chargebacks do not cancel valid payment obligations and may result in suspended access, subject to applicable law.